Introduction
At Shop Clover (shop-clover.com), we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer a clear and fair return and refund policy. This policy outlines the terms and conditions for returns and refunds.
Return Period
Customers have the right to request a return within 14 days from the date of receipt of their order. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Return Shipping Costs
- Customer Responsibility: The cost of return shipping is the responsibility of the customer, except in cases where the return is due to an error on our part (such as incorrect or damaged products).
- Shop Clover Responsibility: If the return is due to an error on our part or if the product arrived damaged, Shop Clover will cover the return shipping costs.
Return Process
- Request a Return: To initiate a return, please contact us at contact@shop-clover.com with your order number and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the item(s).
- Packaging: Please ensure that the item(s) being returned are in their original condition and packaging.
Refund Process
- Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria.
- Refund Approval: If your return is approved, we will process your refund.
- Refund Timeframe: Refunds will be processed within 15 days of receiving the returned item(s). The refund will be applied to your original method of payment.
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (such as food, flowers, or plants)
- Downloadable software products
- Gift cards
- Personal care items (such as beauty products)
Contact
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us at:
Email Address: contact@shop-clover.com
Changes to the Return and Refund Policy
We reserve the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page with a revised update date.
Update Date: 23.02.2025
Thank you for shopping at Shop Clover. We value your business and are committed to providing you with quality products and excellent customer service.